At BHK Trends, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a clear and hassle-free return process.
📦 1. Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
The item is unused, unworn, and in original packaging
All accessories, tags, and manuals are intact
The item is not listed as non-returnable (see exclusions below)
To initiate a return, please contact our support team at info@bhktrends.com with your order number and reason for return.
🚫 2. Non-Returnable Items
The following items cannot be returned due to hygiene and safety reasons:
Personal care products (e.g., skincare, creams)
Medical devices that have been opened
Used mobility equipment (e.g., scooters, walkers)
Clearance or final sale items
If you’re unsure whether your item qualifies, feel free to ask before returning.
💰 3. Refund Process
Once your return is received and inspected, we will notify you via email.
Approved returns will be refunded to your original payment method within 7–10 business days.
Original shipping fees are non-refundable, unless the return is due to our error.
📮 4. Return Shipping
Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
We recommend using a trackable shipping method for all returns. We are not responsible for lost return shipments.
🔁 5. Exchanges
If you received a defective or wrong item and want an exchange instead of a refund, contact us within 7 days of delivery at info@bhktrends.com and we’ll arrange a replacement at no extra cost.
⏱️ 6. Late or Missing Refunds
If your refund hasn’t appeared after 10 business days:
Check your bank account again
Contact your credit card company or bank (processing time may vary)
